DNS sub provider issue in the Netherlands region

Reported

JST: 2024-03-20 17:30CET: 2024-03-20 09:30UTC: 2024-03-20 08:30EST*: 2024-03-20 04:30

End time

JST: 2024-03-20 22:30CET: 2024-03-20 14:30UTC: 2024-03-20 13:30EST*: 2024-03-20 09:30

Site

SaaS EU

Impact

Primarily KPN users in the Netherlands region

Status

Solved

*The time is adjusted for DST

Description

A recent DNS issue impacted some KPN subscribers in the Netherlands and Belgium. Our DNS provider informed us that the problem stemmed from a malfunctioning node operated by one of their sub-providers in Amsterdam. Our provider addressed the issue with their sub-provider, and service was restored.

Published: March 21, 2024