OCR Service Down in docReader and TextAid

JST: 2026-08-31 15:23CET*: 2026-08-31 08:23UTC: 2026-08-31 06:23EST*: 2026-08-31 02:23

JST: 2026-08-31 17:25CET*: 2026-08-31 10:25UTC: 2026-08-31 08:25EST*: 2026-08-31 04:25

SaaS EU, SaaS USA

Products are fully operational, except the OCR feature

Solved

*The time is adjusted for DST

Update: OCR is now working again. The issue was caused by an untrusted certificate chain deployed by a third party provider.

We are working on identifying and solving the issue.

Published: August 31, 2026