Admin Portal usage statistics delayed

Reported

JST: 2026-06-12 20:00CET*: 2026-06-12 13:00UTC: 2026-06-12 11:00EST*: 2026-06-12 07:00

End time

JST: 2026-06-17 05:00CET*: 2026-06-16 22:00UTC: 2026-06-16 20:00EST*: 2026-06-16 16:00

Site

SaaS EU, SaaS USA, SaaS JPN

Impact

Temporary loss of visibility for usage statistics and reporting metrics within the Admin Portal for the period of June 5th to the present. Core system operations and backend data collection remain entirely unaffected.

Status

Solved

*The time is adjusted for DST

Description

We are experiencing a temporary disruption affecting the usage statistics visibility within the Admin Portal. Data for the period from June 5th to the present is currently unavailable for viewing.

This issue was caused by an unexpected stoppage of an internal data processing service. Standard internal alerts were not triggered, which delayed our initial detection of the service interruption.

We have verified that no data has been lost during this timeframe. All statistics records remain intact. We are currently importing the backlogged data.

Update: The statistics have been imported for the missing period, and the more recent statistics are currently being imported as normal. The issue is now resolved.

Published: June 12, 2026